Payment Methods We Accept

Caneandaustin.com accepts Visa, MasterCard and American Express.
 

Returns Policy

All purchases made through our web site are final unless the order was mistakenly placed or the result of an error with our ordering system.
 

Change or Cancel an Open Order

To change or cancel an open order, email us at customerservice@caneandaustin.com.
 

Shipping Rates

Our standard shipping method is via FedEx Ground. We also offer faster service via Next Day Air and Second Day Air. Some methods are not available when shipping to Hawaii and Alaska. Please inquire about international rates prior to placing your order as we cannot guarantee them to be the same as indicated during the order process.

Our current shipping rates are as follows:
Standard - $9.95 (order will arrive in approximately 5-7 business days)
2nd Day - $14.95
Next Day - $21.95

*PLEASE NOTE: Additional delivery charges may be applied by the carrier in your country.
 

Delivery Time

Arrival of your order depends on several factors that include your geographic location and whether FedEx can service your area in a timely fashion. Generally, we fill your order within 1-2 business days. FedEx Ground delivers within 3-5 business days, which makes the average shipping period about one week.
 

Shipping Restrictions

Domestic Orders are limited to destinations in the United States and Puerto Rico. International shipping is currently limited to Canada. If your country is not listed but you would like to order our products online, email us at customerservice@caneandaustin.com. and we can add your country to our list. International shipping costs can be as expensive as $45.00 USD and vary depending on geographical location.
For all international orders, please contact our retail partner www.skinstore.com.

Still Need Help?

Contact Customerservice@caneandaustin.com and a service representative will contact you in a timely fashion.

Telephone: 1-800-826-7187